Support

Use the recovery steps below or contact support with a sanitized report.

First recovery steps

Download a checkpoint if the project remains readable. Reload one tab, take over saving only when needed, check browser storage permission, and retain the original script and audio files independently.

Useful problem details

Record browser/version, device, exact station, project counts, whether the issue follows reload, and a sanitized reproduction. Never send a confidential script or recording unless a separately approved support process requests and protects it.

Launch status

Support email: socialreminderinfo@gmail.com. No response time is guaranteed.

Worked example

The most common recoverable failure has a shape you can rehearse. A second tab takes the writer lease, saving appears stuck, and the fix is to reload one tab and take over saving deliberately rather than closing the browser and hoping. The second most common is browser storage being unavailable, in which case the desk falls back to session-only storage and a checkpoint is the only thing that will survive the tab.

In both cases the recovery is something you can do without anyone's help, and in both cases it is much easier if you downloaded a checkpoint at the start of the session. That is not a support policy; it is the only recovery mechanism that exists, because nobody else has a copy of your project.

Method

If the project is still readable, download a checkpoint first and diagnose second. Then reload a single tab, take over saving only if needed, check the browser's storage permission for the origin, and keep your original script and audio files under independent control.

A useful problem report records browser and version, device, the exact station, project counts, whether the issue survives a reload, and a sanitized reproduction. Never attach a confidential script or recording unless a separately approved support process has asked for it and can protect it.

What this does not do

• Contact support using the address on this page. No response time is guaranteed.
• No operator can recover browser-local data, because no copy exists outside your device.
• Support cannot verify audio, rights, delivery or acceptance.

Do this in the app

Make yourself recoverable before anything goes wrong.

1. Open station 09 Projects and download a checkpoint at the start and end of each session.
2. Import one into a second browser profile once, so you know the file works.
3. Keep script and audio originals outside the browser entirely.

Open the local workspace at station 09 Projects

Related reading

• Privacy and local data
• Security posture
• Formats, browsers and limits

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